The oil and gas industry has undergone significant technological evolution in recent years, driven by the need to refine operations, enhance sustainability, and reduce costs. A major challenge faced by companies in this sector is the integration of legacy systems such as ERP and SCADA, with modern platforms like Salesforce. These older systems, while critical to daily operations, often lack compatibility with contemporary cloud-based solutions. Successfully bridging this gap requires innovative approaches, precise execution, and a deep understanding of both legacy technology and modern platforms.
One professional making stride in this area is Kalpana Puli, a Senior Salesforce Software Developer. Her expertise has enabled the seamless integration of Salesforce with legacy systems, resulting in significant improvements in operational efficiency, cost savings, and sustainability. “The complexity of legacy systems can’t be underestimated,” she notes. “Developing custom APIs and middleware was essential to ensure smooth communication between platforms, and the outcome was well worth the effort.” One of her major projects involved unifying operational data for a global oil and gas operator, which led to a 50% reduction in manual reporting time and a 25% decrease in asset failures.
Her work in automating workflows using Salesforce Flow eliminated repetitive tasks, thus reducing labor costs by 20%–25%. Additionally, she played a key role in unifying customer data, improving engagement, and enhancing customer satisfaction by up to 20%. This had a direct impact on revenue, contributing to a 10% increase in repeat business and contract renewals. “Centralized data is more than a convenience, it’s a strategic asset. It helps companies anticipate customer needs and improve service delivery,” she explains.
Her role has not only improved internal operations but also positioned companies for greater sustainability. By developing solutions to track energy consumption and emissions, she contributed to a 10%–15% reduction in the carbon footprint of her organization. Moreover, her efforts in optimizing supply chain efficiency minimized resource wastage by 20%, translating into significant cost savings. “Sustainability isn’t just about meeting regulatory standards; it’s about building a future-ready organization,” she emphasizes.
In the realm of compliance, Kalpana’s contributions have been equally significant. With stringent regulations governing the oil and gas industry, ensuring adherence while maintaining operational efficiency can be difficult. She developed automated workflows and audit trails within Salesforce, cutting audit preparation time by 50% and minimizing the risk of non-compliance penalties. “Automation in compliance ensures consistency and accuracy, freeing up valuable time for teams to focus on higher-priority tasks,” she adds.
Data migration presented another challenge. Transitioning from older CRMs to Salesforce involved dealing with inconsistent and duplicated records. Kalpana addressed this by implementing robust data cleansing and validation processes, which reduced data errors to less than 1%. This ensured a smooth migration and improved the overall quality of data used in decision-making. “Reliable data is the backbone of any digital transformation. Without it, even the best tools can’t deliver meaningful results,” she points out.
Her work on predictive maintenance also stands out as a significant contribution. By using Salesforce Einstein, she developed predictive models for refinery operations. This resulted in a 35% reduction in unplanned maintenance, saving the company over $1 million annually. Such efforts not only improved operational reliability but also enhanced safety, a critical concern in the oil and gas industry.
Collaboration has been a key factor in Kalpana’s success. She believes that working closely with cross-functional teams and involving end users in the development process ensures that solutions are practical and user-friendly. “Innovation doesn’t happen in isolation. It requires input from those who know the daily challenges best,” she remarks. This collaborative approach led to a 30%–40% improvement in task completion rates and reduced training time for employees.
Looking to the future, she foresees an increased reliance on AI-driven insights to further enhance decision-making and operational efficiency in the oil and gas sector. She envisions a shift toward fully integrated, cloud-based ecosystems that can deliver real-time data-driven insights across the value chain. “With AI and machine learning, we can go beyond reactive management to predictive and prescriptive solutions. It’s about unlocking new possibilities,” she says.
Kalpana’s work exemplifies how thoughtful technology integration can help transform a traditional industry while maintaining stability and reliability. By focusing on results, sustainability, and collaboration, she has helped organizations modernize their operations, ensuring they remain competitive in an evolving landscape.
