From ObserveIT to ServiceNow: Integrating Security Tools for Comprehensive Access Management

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from observeit to servicenow integrating security tools for comprehensive access management

It is need of the hour that organizations must be ready to counter security risks including those from insiders. Security tools must be integrated to improve threat detection and access management. There are several solutions in this space, including ObserveIT, which assists security teams in monitoring user activity and identifying possible insider threats in real-time. 

This, together with other tools such as CA Privilege Identity Management (CA PIM) and ServiceNow, can provide an organization with the best means of having an effective and efficient way of managing access in the organization while at the same time enhancing security in the organization. 

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Seema Kalwani, a top professional in her field, implemented ObserveIT with CA PIM during a major project, which greatly affected her organizational security. The integration enabled the capturing of user activities when a person takes a password from the CA PIM vault. Every session is recorded and saved so that the security teams can monitor and revisit the user’s activities in case of a problem. 

However, ObserveIT was difficult to implement because it demanded a lot of work to configure both the server and the client. Nonetheless, once the system was implemented it proved to provide many advantages such as better threat detection, more accountability and detailed investigation. The project had the positive effect of optimizing processes and minimizing the time, which is necessary to identify and analyse security threats, thus enhancing the general effectiveness of the organization’s security system.

Apart from the CA PIM and ObserveIT integration, the professional also worked in the integration of CA Privileged Access Management (CA PAM) with ServiceNow. CA PAM, the next version of CA PIM is a product using Xceedium and a back box technology. It is a tool that is used for storage of privileged account passwords in such a manner that only the right people can get access to the passwords. Thus, integrating this with ServiceNow, an IT service management platform, her team made it possible to associate password checkouts to the corresponding ServiceNow tickets. 

This integration enables the management to know whether the request for the password checkout is in line with an active, valid and appropriate ticket which checks on the usage of passwords for the right purposes. This extra check increases the security of the system and improves general reliability of the access management system. 

But the integration turned out to be challenging as it required being done in a way that it would be suitable for the organization and at the same time, protect the organization and the users. Nevertheless, the integration has been rather effective and has helped in managing different workflows and more importantly, the privileged accounts which are accessed are well managed. “The integration between CA PAM and ServiceNow is not very tedious, there are options available to customize as per the need of the organization”, she added. 

Lastly, as suggested by Seema Kalwani, access management will remain subject to which tools are to be integrated into a single solution to enhance security and performance. The integration of ObserveIT, CA PAM, and ServiceNow gives organizations the ability to build an effective, large-scale, and optimized access management system which will help them not just increase security but productivity as well. 

The future of BI and tools will depend on the ability of the systems to integrate and allow the sharing of information in real-time to the organizations. Cybersecurity in the future will again pose a challenge to business organizations as they will need to be more innovative in their tools and strategies. Therefore, constant development and cooperation between the security platforms are essential to providing the highest level of security and performance of the access management and protection of the information.

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